Resource Library

Instructor led and e-learning courses to help members get their business ready for the new regime which starts on 31 July 2023. Courses to suit all learning styles and job roles.

To celebrate the BVRLA's People & Skills Week 2023, we asked Martin Phillips of Athlon UK, Michael Christmas of MW Vehicle Contracts and Karen Morton, BVRLA trainer their thoughts on the BVRLA training programme and the value of investing in your team's skills.

This course is aimed at small vehicle leasing brokerages and daily rental firms who do some regulated business. It is also suitable for those responsible for compliance in larger firms. Designed to be part of an organisation's induction programme, providing insights into the rental and leasing sector, identifying the key players and explaining the features and benefits of the main acquisition methods for fleets and individuals. It also covers the role of the BVRLA in regulating the industry and our Conciliation service.

This course is suitable for all roles and all levels of experience of dealing with road traffic offences/penalty charge notices, whether you have no experience or this forms part of your day to day role. This instructor-led online course has been designed to teach and support members in dealing with road traffic offences/penalty charge notices, appealing against decisions by enforcement authorities, making statutory declarations and helping members support their staff on the subject.

Aimed at customer service and technical operational support teams who provide day-to-day advice and guidance to fleets and drivers, this course is suitable for staff at all levels in customer support functions. It will also provide useful insights for staff in Sales, Account Management, Customer Services, fleet and operations and other driver support roles in the industry. The course provides a full overview of the EV landscape, current market entrants and valuable advice for members supporting their customers need for technical operational support.

Aimed at customer facing sales, account management and customer service colleagues who provide day-to-day advice and guidance to fleets and drivers, this course is suitable for staff at all levels in customer facing roles, this BVRLA course will provide a full overview, cover the features of a typical Salary Sacrifice scheme and who might benefit from Salary Sacrifice, PAYE, BIK, NI and OpRA Rules.

Aimed at sales, account management and customer facing teams who may deal with customers in the direct process of acquiring an EV for the first time, this BVRLA course prepares attendees to be that trusted support.