Resource Library

The Chartered Trading Standards Institute (CTSI) has concluded that the BVRLA and European Car Rental Conciliation Service (ECRCS) provide an effective, and in some areas best practice, alternative dispute resolution (ADR) service. The conclusion comes as a result of an audit of the BVRLA in December 2024.

The Financial Times has reported that the Treasury has approached the Supreme Court with regards to the upcoming commissions disclosure appeal.

The BVRLA’s Leasing Broker inspection programme has been updated to include further questions on commission disclosure and the October Court of Appeal judgement.

Permission has been granted for the three motor finance cases from 25 October’s ruling to be appealed. The Court of Appeal found in favour of the consumer in all three cases, with the rulings causing fundamental questions about the future of financing to be raised.

The Financial Conduct Authority (FCA) is consulting on extending the time motor finance firms have to handle commission complaints. Its decision to consult follows the Court of Appeal’s 25 October judgment.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The Financial Conduct Authority (FCA) and Financial Ombudsman Service have published a joint call for input to seek views on how to modernise the redress framework, so it better serves consumers and provides greater stability for firms to invest and innovate.

The Financial Conduct Authority (FCA) has recently published a host of factsheets and updates that may impact BVRLA members. Among the developments are two guidance publications, a formal consultation and a call for input.

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

The Financial Conduct Authority (FCA) is currently reviewing whether motor finance customers have been overcharged because of the past use of discretionary commission arrangements (DCAs).

The BVRLA, in collaboration with audit provider Product Partnerships Ltd (PPL) and law firm DWF, is providing members with valuable insights to stay compliant and competitive in the rapidly evolving regulatory landscape. The free webinar; ‘Preparing for Regulatory Change: Expert Strategies and Tips.’ will take place on Thursday morning (10AM on 20 June).

The Financial Ombudsman Service (FOS) has proposed the introduction of a £250 charge for each case submitted by a Claims Management Company (CMC). The move forms part of an ongoing consultation into how the service works with CMCs.