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Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The Financial Conduct Authority (FCA) will consult on extending the time motor finance firms have to handle commission complaints. Its decision to consult follows the Court of Appeal’s 25 October judgment.

The Financial Conduct Authority (FCA) and Financial Ombudsman Service have published a joint call for input to seek views on how to modernise the redress framework, so it better serves consumers and provides greater stability for firms to invest and innovate.

What members see as their biggest challenges going into next year will be dissected by senior leaders at next month’s Industry Outlook Conference. The member-only event will open with a detailed look at the findings from the BVRLA’s 2025 Industry Outlook Survey, assessing what it means for vehicle rental and leasing.

Customer vulnerability and the impact of regulation were among the topics discussed at the final BVRLA Compliance Forum of the year.

The Financial Conduct Authority (FCA) has fined Volkswagen Financial Services (UK) Limited (Volkswagen Finance) £5,397,600 for failing to treat its customers in financial difficulty fairly. Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings.

It was reported on Friday that the Court of Appeal ruled on three motor finance cases relating to commission arrangements in favour of the consumer.

With a new year on the horizon, the rental and leasing industry again faces significant changes and challenges. December's Industry Outlook Conference offers an invaluable opportunity to prepare your business for the future, with expert insights, practical advice, and peer-to-peer engagement.

Tens of thousands of UK businesses are already required to report on sustainability data, with that number only due to grow. Do you understand your requirements under incoming regulations? Do you know what your business should be reporting on to show compliance?

The next BVRLA ESG (Environmental, Social, Governance) Working Group meeting will be taking place on Tuesday 19 November.

Maintaining high standards and customer confidence is essential for BVRLA members, and the association’s Rental Inspection Programme has recently been upgraded to strengthen compliance and accountability across the sector. Key contacts at affected members have been notified of the changes.