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Members can now hear the quick, actionable wins that improve customer satisfaction and staff well-being, especially during peak seasons. The tips were shared as part of the association’s recent ‘Quick Wins’ webinar, which was free to BVRLA members. 

The Vehicle and Fleet Management and the Residual Value and Remarketing Forums marked their 2024 conclusions over the past two weeks, drawing more than 110 delegates across the two events.

Technology is the driving force behind efficiency, innovation, and future success. But what does this mean for members? The BVRLA’s upcoming Industry Outlook Conference will feature a ‘Key Tech Touchpoints’ panel examining the fleet and mobility services industry’s potential turning point as 2025 approaches.

This webinar covered practical, behaviour-driven strategies to foster loyalty, empower staff to solve issues, enhance communication, and adapt to industry shifts like EV demand. Leave with quick, actionable wins to improve customer satisfaction and staff well-being, especially during peak seasons.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The BVRLA’s 2024 Industry Outlook Conference will feature over 25 leading speakers and a packed agenda designed to deliver the latest insights, trends, and strategies for the mobility industry, as well as the opportunity to connect with industry leaders.

What members see as their biggest challenges going into next year will be dissected by senior leaders at next month’s Industry Outlook Conference. The member-only event will open with a detailed look at the findings from the BVRLA’s 2025 Industry Outlook Survey, assessing what it means for vehicle rental and leasing.

The BVRLA is looking to launch an AI-centric training course in 2025 and is searching for experts with industry expertise to help shape the content and keep members ahead of this new technology.

With a new year and significant challenges on the horizon, the BVRLA’s Industry Outlook Conference in December will prepare members for the future. Designed to cover all member types and business models, topics on the agenda span every corner of the industry.

The BVRLA has today published a FAQ guide to address some of members’ immediate concerns following the recent ruling relating to motor finance commissions.

Customer vulnerability and the impact of regulation were among the topics discussed at the final BVRLA Compliance Forum of the year.

Attendees will have the opportunity to dive deeper into the operational aspects critical to their success at December’s Industry Outlook Conference. Four breakout panels have been designed to address crucial aspects of the rental and leasing industry in 2025 and beyond, with members able to choose the most relevant sessions to them.