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Maintaining high standards and customer confidence is essential for BVRLA members, and the association’s Rental Inspection Programme has recently been upgraded to strengthen compliance and accountability across the sector. Key contacts at affected members have been notified of the changes.

In this blog, Harry Madan, Head of Compliance and Governance, takes you through the updates to the current Rental and Commercial Vehicle (CV) Governance Programme.

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

It is important that all members are taking steps to keep colleagues and processes up to speed with the latest regulations and market trends. Targeted learning and development support for teams will help colleagues gain confidence in achieving their self-improvement goals and meet the BVRLA’s Code of Conduct standards.

Members looking to develop from within can now access the BVRLA’s training course calendar for 2024. The varied instructor-led programme spans vehicle technology, customer service, product developments and more, giving members the opportunity to upskill their team and grow their business.

The Commercial Vehicle and Minibus Code of Conduct, one of five sector-specific codes clarifying standards for the BVRLA’s different types of member, was updated in January 2020, the code includes an edited principle on staff training including the ability to identify and report suspicious behaviours.

The Financial Ombudsman Service has recently set out its expectations for firms in dealing with complaints to its service. A letter outlining the expectations was sent out a letter to financial services firms from the Deputy Chief Ombudsman, James Dipple-Johnstone.

Members who are due to have an audit this year can expect to receive a letter from the association’s Compliance Team shortly, confirming details about the visit and what will be involved.

The FCA's new Consumer Duty regime brings a significant change in how regulated firms need to operate. Below, we address Frequently Asked Questions (FAQs) to support members through this process. Contact the team directly if you require further assistance.

In the latest BVRLA blog, published as part of Compliance Week 2022, the association’s Head of Compliance, Harry Madan, looks at the BVRLA’s inspection programmes and how members can prepare.

The BVRLA requires all members to ensure that employees are adequately trained to a standard at least as high as that provided by the BVRLA’s accredited training programmes.