Resource Library

Attendees will have the opportunity to dive deeper into the operational aspects critical to their success at December’s Industry Outlook Conference. Four breakout panels have been designed to address crucial aspects of the rental and leasing industry in 2025 and beyond, with members able to choose the most relevant sessions to them.

The Industry Outlook Conference is fast approaching, offering a crucial platform for vehicle rental and leasing professionals to gain insights into the key challenges and opportunities that lie ahead in 2025. Covering every sector of BVRLA membership, this event brings together industry experts to explore future trends and business strategies.

Toby Poston will be the BVRLA’s next Chief Executive, taking up the role on 1 January 2025 after Gerry Keaney retires at the end of the year.

The BVRLA has announced that Toby Poston will be its next Chief Executive, taking up the role on 1 January 2025 after Gerry Keaney retires at the end of the year.

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

Traveller numbers and rental demand continue to climb as pre-pandemic habits return. As demand increases, it is more important than ever that the UK’s rental sector protects its reputation and ensures that customers see rental as a trusted mobility solution.

Fraud accounts for around 40% of all crime in England and Wales, with an estimated 3.2 million offences each year and an estimated cost of fraud to society of £6.8 billion in England and Wales.

What is the Consumer Duty? How do I know if our complaints process is up to date? If you are preparing for a BVRLA inspection in 2024, you may need help with these questions or a refresher on data protection best practices or RVSS policies and procedures. Members can get ahead of their 2024 inspection and upskill teams with the BVRLA’s unique leasing and rental training courses.

The BVRLA inspection partners will shortly be contacting members to book their slots for 2024.

Developed with support from the BVRLA Rental Working Group, the BVRLA’s new Rental Fundamentals e-Learning Package enables learners to keep up to date with core day-to-day challenges faced by colleagues.

Members needing to stay on top of key rental processes such as customer qualification, data protection and Rental Vehicle Security Scheme (RVSS), can access a new e-learning package from January.

Over half a million vehicles have been found for sale online while already having live finance agreements in place. Commonly known as ‘Wrongful Conversion’ or ‘Conversion Fraud’, the practice sees vehicles bought and sold when there is no legal grounding to do so.