The BVRLA is offering further Learning and Development support for the rental sector with a 2FOR1 offer on its daily rental instructor-led online courses during 2022.
The 2FOR1 offer applies for two spaces of the same course type, booked at the same time. Delegates are able to attend courses on different dates, and delegate details can be confirmed closer to the course date.
The Your Introduction to the BVRLA and Daily Rental instructor-led course provides a solid foundation of the skills and knowledge required to work in the daily vehicle rental industry.
Ideal for new starters or colleagues who may need a refresher, the course is designed for front-of-house rental operators, customer service agents, daily rental receptionist staff and daily rental administrators.
Course attendees will learn about 'best practice' in the industry, achieve a solid knowledge of administration, rental transactions, insurance, and customer qualification, while also consolidating customer service skills including complaints. View available dates in 2022.
The course is led by the BVRLA’s rental trainer Ilaria Pareto, who has spent more than a decade in the rental industry with Hertz UK and Europe, bringing in-depth knowledge of rental operations and training. Ilaria has worked on several learning and development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset, and achieving personal and organisational performance.
For further details email [email protected].
